At DoctorsPlus, we strive to offer a seamless and trustworthy healthcare experience. As our platform provides medical consultations, teleconsultations, and healthcare coordination services, these services are non-returnable and non-refundable once an appointment has been confirmed. Medical consultations are time-based professional services, and once a doctor allocates a slot, it cannot be cancelled, exchanged, or reassigned.
Users may request cancellation only before the appointment is confirmed by the doctor or the healthcare provider. Once confirmed, no cancellations or returns will be permitted, including cases such as change of mind, incorrect booking, or missed appointments.
In situations involving payment-related issues—such as duplicate payments, failed transactions, or technical errors resulting in payment deduction without appointment confirmation—our team will review and verify the issue. If applicable, a refund will be processed as per our policy.
For any support related to payments, billing, or account issues, our dedicated customer support team is
ready to assist you. You can contact us at:
Email: support@doctorsplus.ai
Phone: +91-8341004712
We are committed to providing a smooth, transparent, and reliable user experience. For complete details regarding our Return and Refund Policy, please refer to our Terms and Conditions page.
